RETURNS

We offer easy returns and exchanges within 14 days of delivery. We want you to be completely satisfied with your purchase and if you change your mind for any reason, you can follow the below easy steps.

Returned items must be unworn, unused and in perfect condition with all original tags and packaging intact.

If your return does not comply with these conditions we cannot accept your items and they may be rejected and returned to you.

Full price items can be returned for a full refund.

A return fee of $15 will apply to Australian returns to cover the return shipping label, and will be deducted from the refund amount.

To process a return please do it through our LEM Returns Portal.

Follow below steps:

1. Lodge return in returns portal
2. Package your order in the LEM packaging and the same shipping satchel if possible.  Alternatively you can use your own however this may lead to delays in processing your return.
3. Print off shipping label, attach and drop to your nearest post office.

INTERNATIONAL RETURNS

For all International Orders follow the below steps:

1. Lodge return in returns portal
2. Package your order in the LEM packaging and the same shipping satchel if possible.  Alternatively you can use your own however this may lead to delays in processing your return.
3. Take to your nearest postal office*

 *Fees will be subject to your local postal service

REFUNDS
If your return is eligible for a refund, you will be refunded back to your original payment method, less the return shipping fee and any original shipping fees. Once the refund has been issued, you will be notified via email. Please allow up to five business days for this amount to appear in your account.

PROCESSING TIME FOR RETURNS
Please allow up to 3 business days for your return to be processed. You will receive an email when our team has received your return and again when your return is processed. Please contact us at customercare@lemwear.com if you need assistance.

INSTANT EXCHANGES
We offer instant exchanges to get your items even faster! When lodging an exchange online you have the option to enter your credit card details and hold $1 to have the new item to be shipped out to you before you ship the item back to us.

We will ship your new items straight away, you just need to pop the return items in the post within 14 days otherwise you'll be charged for the extra items.

INCORRECT OR FAULTY ITEMS
All items are quality controlled to a high standard before dispatch, but if you receive an item that is not 100% right please contact us customercare@lemwear.com with your order number and images of the fault or issue and we will work with you to resolve it as soon as possible.

Please note that items which are damaged or as a result of normal wear and tear; by accident; failure to use in accordance with care instructions; or through misuse will not be considered faulty.

NEED HELP?
customercare@lemwear.com

 

Need to place a return?


RETURNS PORTAL